What to do when involved in an accident

  1. Turn on the emergency flashers and move to the side of the road.
  2. Before getting out of the vehicle, assess the situation. Are you Injured?, if you think you are injured, stay in your car and try to relax. Ask someone to call for help and let a professional asses your condition. Is it safe to leave the vehicle? Assess your situation and that of the other vehicles. If emergency assistance is needed, call 911 and ask for the police.
  3. Don’t say the accident was your fault, even if you believe that it was. Be tactful and courteous.
  4. Get the names, addresses and telephone numbers of all witnesses.
  5. Be sure to exchange the following information:
    • • Vehicle operators name
    • • Operators Address
    • • Operators drivers license number
    • • Vehicle license plate number
    • • Operator telephone numbers
    • • All vehicle insurance information
  6. Call and report the accident to authorized police personnel
  7. Call and report the accident to your insurance representative
  8. Know where you want to have your vehicle repaired. Don’t let your insurance agent specify non genuine parts. They may not meet the same quality standards as the originals

Things you need to know

  1. Always have your vehicle repaired professionally.
  2. Never drive a damaged and unsafe vehicle.
  3. It is always your choice as to where your vehicle inspected and repaired.
  4. You are never required, nor is law, to obtained multiple estimates or appraisals.
  5. Your insurance company may suggest a repair shop, but the final decision is yours.
  6. Multiple repair estimates will vary, if unsure about any procedures and costs, ask about them.
  7. When deciding on a repair shop to repair your vehicle, ensure that they use unibody repair equipment and that it is certified by either ICar or ASE.
  8. Ensure that the shop you use are and will be using genuine OEM manufacturer replacement parts.
  9. Ask if the repair shop offers a repair warranty.
  10. Let the repair shop you choose help you negotiate your claim with the insurance company, this often leads to a better deal.